Privacy policy

Privacy Policy

At StackFood, accessible from our website and mobile applications, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by StackFood and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

  • Personal Data: While using our platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, phone number, and delivery address.

  • Location Data: We may use and store information about your location if you give us permission to do so. We use this data to provide features of our service, such as calculating delivery distances and showing nearby merchants.

  • Transaction Data: We collect details of orders you place and payments processed through the platform.

2. How We Use Your Information

StackFood uses the collected data for various purposes:

  • To provide, maintain, and improve our multi-vendor delivery platform.

  • To manage your user account and process your orders efficiently.

  • To facilitate communication between you, third-party merchants, and delivery partners.

  • To provide customer support and respond to your inquiries.

  • To monitor the usage of our platform and detect, prevent, and address technical or fraudulent issues.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we share your information with authorized parties strictly to fulfill our services:

  • Merchants: We share your order details and name with the respective merchant you order from so they can prepare your request.

  • Delivery Personnel: We share your delivery address, contact name, and phone number with delivery partners to ensure your order reaches you.

  • Service Providers: We may employ third-party companies (e.g., payment gateways, database hosting) to facilitate our platform or analyze how our service is used.

4. Data Security

The security of your data is important to us. We implement standard industry security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your data:

  • The right to access, update, or delete the information we have on you.

  • The right of rectification if your information is inaccurate or incomplete.

  • The right to object to or restrict our processing of your personal data.

  • The right to withdraw consent at any time where we relied on your consent to process your information.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us through our official support channels or email us at support@yourdomain.com.